Customer Service
Whenever you need a car part. WooAutoParts.com is open 24 hours a day, 7 days a week. Your purchase will be processed and shipped within two business days after you place your order (3 – 5 business days if you purchased special order items).
Yes. Since WooAutoParts stores does business in 42 states, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That’s why we need your ZIP code to complete your online purchase. The sales tax in your area will automatically be included in your web purchase.
At this time, we accept Visa, MasterCard, Discover, American Express, WooAutoParts Gift cards (with a PIN), and WooAutoParts Loyalty Rewards. We also accept debit cards with the Visa and Master Card logos, and PayPal.
WooAutoParts.com does not accept CODs, personal checks, debit cards without the Visa or MasterCard logos, EBT cards.
While processing your order, we place a “hold” on your credit card for the amount of purchase. We do not charge your credit card until after your items have shipped. If you return an item to WooAutoParts.com or to any WooAutoParts store, we will provide a refund for that amount the day we process the return.
Some portion of your order, containing certain types of special order items, such as, items that are shipped directly from our vendor locations, will be charged on order submission. Orders with these items cannot be canceled.
No. The only exception will be on occasional special offers that have a limit per order.
Call the WooAutoParts Customer Care Center at (800) xxx-xxxx. To make your request even easier, have your order number ready. You can also check your order’s status by sending an email request (including your order number) to Customer Service.
The Customer Care Center is open from 8 a.m. until 5 p.m. (ET), Monday through Friday.
Yes. Parts purchased at WooAutoParts.com have the same warranties as if they were purchased in an WooAutoParts store. For details, read our Warranties.
WooAutoParts.com uses industry standard technology for secure online transactions and makes placing an order online at WooAutoParts.com at least as safe as giving your credit card number over the telephone. Read more about our security .
WooAutoParts.com will only maintain information relevant to helping us identify and address customers’ needs and interests, and will make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. WooAutoParts.com will not sell, distribute or otherwise make available any of the information you provide to any third party not affiliated with WooAutoParts.com. For more details, read our Privacy Policy .
